Aquatics FAQ & Policies
General Swim FAQ
1. What do I need to swim at the Y?
Everyone in the pool needs a swim cap, a bathing suit, and a towel from home. Children who are not potty trained should also wear a swim diaper under their suit.
2. What’s the chlorine and PH level?
As per Department of Health, we keep the chlorine level at around 2.0, in the middle of the suggested range, which is 1.0 – 3.0. The PH is normally at 7.4, also right in the middle of DOH recommended range, which is 7.4 – 7.6.
3. What’s the pool temperature?
We keep the pool 84 degrees. The deck temperature is between 80-84 degrees.
4. What amenities do you have in the locker rooms?
We have showers equipped with body and hair shampoo dispensers, a dry sauna, hair dryers, a bathing suit spinner to dry your swim suit and bathing cap, and plenty of lockers for everyone.
5. What can I bring onto the pool deck with me?
Street shoes and food is not allowed on the pool deck. We also ask that there is no cell phone use on the pool deck.
6. Anything else I should know?
Please always think of safety first! No running on the pool deck, children under 13 years must be accompanied by an adult in the water, and let a lifeguard know if you experience or see trouble.
Member Swim FAQ
1. What’s the best swim time for me?
If you’re able to swim without any sort of help (a flotation device such as a noodle or belt), then you are welcome to attend any lap or open swim time.
2. What if I need flotation help to swim a lap?
The Open Swim and Family Swim times allow for noodles and belts.
3. When can I bring my kids for free swim?
We have Family Swim every day of the week to accommodate your whole family.
4. What’s the swim pattern at the Y?
At the 14th Street Y, all lap lanes use circle swim as a swim pattern. This ensures that there is space for everyone who wants to swim without having to alert those in the lane that you are coming in.
5. Can I bring a guest?
Your membership allows you 3 free guest passes per year that you can use to invite friends and family.
Aquatic Classes FAQ
1. Do I need to be a member to sign up for classes?
No, but Members do get priority registration and discounts on classes!
2. What do I need for class?
Please bring a towel, a swim cap, and if your child is not potty trained, a swim diaper.
3. Until when can I register?
Aquatics registration is open until the first two classes of the semester. After that, the flow of the class is established and no more registrations can be taken until the next semester.
4. How do I know which class is right for my kid?
We ask that parents sign their child up for the class that is age appropriate. Your child will be evaluated and grouped, and a plan made for what skills they need to take them to the next level, and sets the course for the semester.
5. Can I watch class?
Parents can be distracting for a child while they’re learning new skills. Therefore, we invite parents and caregivers to watch during the first, second, and last classes of the semester. This lets you see where they started and how much they learned!
6. What’s the instructor to child ratio?
That depends on the skill level of your child. In the Tadpoles class, where children are separated for the first time and have few swim skills, the ratio is one adult per 5 kids. In other classes, the ratio is established based on your child’s skill. Your child has a lower instructor to child ratio as their skills improve.
7. I’m interested in private swim lessons. Who do I contact?
Cheuk Wai Ngou-Ng is our Aquatics Coordinator and can help you schedule private lessons. You can contact her at CNgou@14StreetY.org
8. At what age does a parent or caregiver not accompany a child in the water?
Starting at age 3, we offer drop-off swim classes. Until 3, one parent or caregiver must accompany the child in the water.
9. Do you have classes for special needs children?
We have swim classes designed for children with special needs who are 4 – 12 years old. Our small class sizes ensure your child receives optimal focus and attention.
General Aquatics Policies
For the safety and security of all swim class participants, each swim participant must check in (attendance) upon arrival. The 14 street Y is not responsible for providing makeup classes or issuing refunds for programs missed as a result of client illness, scheduling conflicts, emergencies or other events beyond our control.
- Please do not leave your clothing inside the changing room since it is a shared space. The family changing room on the 1st floor is available for parents/caregivers who need to change opposite sex children.
- Street shoes are not permitted in the shower and drying area. You will be asked to remove them.
- No eating or drinks in glass containers allowed in the locker room.
Swim Class / Member Swim Requirements
- All participants must shower before entering the pool
- Bathing caps are required for all participants (Adults, children and babies) at all times. They are available for purchase at the Service Desk.
- Goggles are optional. Instructors will let you know if you need a pair.
- Towels: we do not have towel service at the 14th street Y. Please bring a towel for yourself.
- Shower sandals are optional but are recommended.
- Showers: The 14th street Y provides all-in-one shampoo and body soap in each shower stall for your convenience.
- We recommend that you bring a padlock (or provide your child with a lock) to secure your belongings in a locker. The 14 Street Y is not responsible for lost or stolen items.=
Staying safe in and around the water is no accident-it takes knowledge and forethought. Whether it’s at a beach, lake, Water Park or your very own private pool do not let good times distract your focus. Swimming and water safety go hand in hand. Here at the 14 street Y we will teach participants to be safe in, on and around the water through water safety.
We use the American Red Cross Swim curriculum Levels 1 thru 6 for children and adult classes. ARC preschool Levels 1 thru 3 for parent and child classes. Our Red Cross Certified Water Safety Instructors are responsible for determining which swim level is appropriate for each child. Participants will be given a swim evaluation during the first class of each semester. This evaluation will determine the appropriate level for instruction.
Children’s Aquatics Policies
Drop Off & Pick Up
Please be timely in both the drop off and the pickup of your children.
Drop off: please use the entrance by the family changing room to drop off your child and check in. Street shoes are not permitted on the pool deck at any time.
Pick up: Please use the locker room entrance to pick up your child.
Parents/Observers on the Deck
We are sensitive to the fact that separation from your child can be difficult especially in the case of a first time visit to a new program and facility. In order to provide a safe learning environment with minimal distraction, parents/caregivers are not permitted on the deck after the 2nd class. Parents will be invited to observe the 1st, 2nd and the last class. This policy helps ensure your child’s safety and ability to learn. You will be asked to remove your shoes and sit in a designated area during your visitation.
Accidental Water Contamination
Parents/caregivers should have a conversation with their children on the topic of accidental water contamination. Children between the age of 4 and 6 are most likely to experience an accident of this nature. The Aquatics Staff will always ask and escort children to the bathroom. Reassure your child that it is far less embarrassing to let someone know about his or her needs than it is to contaminate the water; this can be traumatizing.