Policies & Code of Conduct
Membership Policies
Freezing Membership
You may freeze your membership for as long as you need for $10 per month. Freezes always begin on the first day of the billing cycle on the first of the month, so be sure to contact us to freeze your account before the billing cycle begins. When you return, your membership dues will be prorated.
Canceling Membership
We hope you’ll never have to cancel! If you do need to go, please stop by the Service Desk or call us at 646-395-4310. We hope you’ll help us better understand your needs by filling out a quick questionnaire.
You can do this anytime within your final month to avoid being charged for the following month. (For example, let us know by September 30 to avoid a charge for October). Cancellations or refunds for Annual Memberships are not accepted.
Upgrading/Downgrading Membership
You may add or subtract people from your membership at any time. Upgrading or downgrading changes your monthly rate but there are no fees to change your membership type. You can do this any time before the end of the month at the Service Desk.
Billing
Monthly Membership dues are charged to a credit card, debit card or checking account on the first of every month. Any changes to accounts must be completed before the 1st of every month in order to take place for next month.
Guest Passes & JCC Guest Privileges
Members are entitled to Guest Passes for friends and neighbors. Please contact the Service Desk for Guest Passes. In addition, as a courtesy, your membership will be honored at most Jewish Community Centers (JCCs), excluding New York City.
14Y Class and Program Policies
Class Registration
You may register for a class online, in person or by phone. To register at the member rate, your membership must be active for the duration of the class and you must present your membership at the time of registration. To register at the member rate for children’s classes, you must have a Family or Single Parent membership. Full payment must accompany registration for classes.
Class Schedules
Class schedules are subject to change based on registration.
Pro-Rating for Late Starters
When space permits, we will pro-rate the number of classes remaining for some classes. Aquatics registration closes after the 2nd week of any session. Therefore, there is no pro-rating of any aquatics class.
Transfer of Classes
Spaces for transfers are subject to availability. For Aquatics programming, transfers can only happen during the first two weeks of programming, subject to availability.
Trial Classes
For trial classes, please contact the department you are interested in trying. Aquatics trial classes are only available for aqua aerobics classes, and subject to availability. You can purchase this the day of the class, for $25.00. One aquatics trial per person, per semester.
Scholarships
Limited scholarships are available for most 14Y Programs including Early Childhood and Youth Programs as well as 14Y Camps and Adult Programs. To receive a scholarship application, please contact the Director of each program. All requests are strictly confidential. Presently, the 14Y is unable to offer financial scholarships for membership.
Registration Class Refund & Credit Policy*
There are no refunds or credits issued for classes or workshops. There are no refunds issued when withdrawing from a class. Eligibility for program credit is determined by the director of that program. Class withdraw requests must be submitted in writing to the program director of the appropriate department.
*All fees for 14Y programs including summer camps are nonrefundable.
The 14Y is not responsible for providing makeup classes or issuing credits or refunds for programs missed as a result of client illness, scheduling conflicts, emergencies, or other events beyond our control. All 14Y programs are subject to change or cancellation. We reserve the right to combine classes.
14Y Code of Conduct
The 14Y reserves the right to suspend or revoke membership and/or program attendance privileges to clients whose behavior is deemed inappropriate or detrimental to the well-being of the 14Y, its members, program participants, or staff. Boisterous behavior and/or profane language or gestures are not permitted on 14Y property. Abusive treatment of members, program participants, and/or staff members shall not be tolerated under any condition. Overt or subtle forms of harassment (physical, verbal, or written) based on race, nation of origin/ethnicity, religion, color, gender, sexual orientation, age, ability/disability status or membership in any other legally protected group shall not be tolerated and will be directly addressed. The 14Y aspires to create an environment where staff, members and guests feel safe to speak about incidents of harassment, and the 14Y aims to protect those community members who speak out.
Should a person, at any time, have due concern for the conduct of a staff member or patron, he/she should contact Director of Member Experience, Gabriela Cordova at GCordova@14streety.org.
Code of Conduct on 14Y Social Channels:
Be Kind and Courteous
We’re all in this together to create a welcoming environment. Let’s treat everyone with respect. Healthy debates are natural, but kindness is required.
No Hate Speech or Bullying
Make sure everyone feels safe. Bullying of any kind isn’t allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated.
No Promotions or Spam
Give more than you take to our community. Self-promotion, spam and irrelevant links aren’t allowed.
Respect Everyone’s Privacy
Being part of the 14Y Community requires mutual trust. Authentic, expressive discussions make our community great, but may also be sensitive and private. Sharing personal information other than your own is not permitted.
Any violation to the Code of Conduct will result in being banned from 14Y social channels.
Lost and Found Policy
The 14Y is not responsible for lost personal belongings. If you are missing something, please check our Lost and Found located in the hallway, near the lobby coat rack.
Locker Rental Policy
Locker rentals of medium and small sized lockers are available for members only. Large lockers are for day use only. Rentals are annual only, non refundable, and are prorated based on the date of rental. Day use lockers may not be used for overnight storage. Both non-rented and day use lockers are periodically clipped during the year.
Photo Release Policy
The 14Y or its agents may record and/or photograph programs and use such images for publicity at their discretion. Your attendance and/or participation is deemed your consent to appear in such programs, photographs, recordings, print, website and social media without compensation or notification.