Policies & Code of Conduct

Please review our policies and code of conduct, below. If you need to manage your account registrations or payments, you can do so anytime through your Daxko account.

POLICIES & CODE OF CONDUCT

Membership Dashboard
Click here for information on how to use your Daxko account—your all-in-one hub to access your 14Y account, register for classes and programs, manage payments, update your profile, add your key fob to your mobile wallet, and more.

Monthly Membership 
Memberships may be placed on a voluntary hold for up to six consecutive months for a nominal fee, or on a complimentary medical hold with a doctor’s note. While on hold, facility access, program participation, and program registration are not permitted. Voluntary holds must align with the billing cycle (the 1st of each month), be a minimum of one full month, and must be initiated prior to the 1st of the month.
 
Annual Membership  
Annual memberships may be placed on hold for up to six consecutive months. The automatic membership renewal date will be extended to reflect the duration of the hold.

After a 2-month minimum commitment, if you need to cancel your membership, contact the service desk or access your member dashboard to confirm your annual renewal date. Annual memberships must be cancelled before the upcoming renewal period. Contact the service desk or access your member dashboard to confirm your annual renewal date.

Monthly Membership  
For monthly memberships, you may upgrade or downgrade your membership at any time. You will be charged a prorated amount for the remainder of the month, and your new rate will take effect on the following billing cycle. Downgrades will not be refunded.
 
Annual Membership  
For annual memberships, you may upgrade your membership type at any time; however, downgrades are not permitted. At the time of the upgrade, you will be charged the difference in membership fees, prorated to align with your current renewal period.

Monthly Membership 
Monthly membership dues are automatically charged on the 1st of each month to the credit card, debit card, or checking account on file. Any changes to your payment method must be made before the 1st of the month. Declined payments are subject to a returned payment fee.
 
Annual Membership  
Annual memberships automatically renew on the 1st day of your renewal month.  Contact the service desk or access your member dashboard to confirm your annual renewal date.

Terms and conditions apply* 

Guest Passes 
Each membership includes six guest passes per calendar year; passes can be redeemed at the Service Desk, by email, or by phone. Additional visits require a fee, and all guests ages 13 and over must show valid photo ID and sign a waiver at each visit. Seasonal and insurance-subsidized memberships are not eligible to receive complimentary guest passes.
 
Day Passes  
Non-members who are not accompanied by a member are required to purchase a day pass.
 
JCC Reciprocity 
As a courtesy, your 14Y membership may be honored at most Jewish Community Centers (JCCs) outside New York City; contact the location in advance. 14Y will also honor out-of-state JCC memberships with written proof of good standing from your home JCC, for a maximum of 2 consecutive weeks per calendar year.

These policies are at the discretion of each department; contact the department for more information.
 
Class Registration  
Classes and programs may be registered for online through your Daxko account, in person, or by phone. To receive the member rate, your membership must be active for the entire duration of the class. For children’s classes, the member rate is available only to One Adult Family and Two Adult Family membership types. Full payment is required at the time of registration.
 
Class Schedules  
Class schedules are subject to change based on registration.
 
Pro-Rating  
Select series classes may be prorated when space is available.
 
Class Transfers  
Transfers are permitted based on availability.
 
Trial Classes 
Trial classes are available for a fee, subject to availability.
 
Registration Class Refund & Credit Policy*
There are no refunds or credits issued for classes or workshops. There are no refunds issued when withdrawing from a class. Eligibility for program credit is determined by the director of that program. Class withdrawal requests must be submitted in writing to the program director of the appropriate department.
 
*All fees for 14Y programs including summer camps are nonrefundable.

14Y does not provide makeup classes nor issue credits or refunds for programs missed as a result of client illness, scheduling conflicts, emergencies, or other events beyond our control. All 14Y programs are subject to change or cancellation. We reserve the right to combine classes.

Children under the age of 13 are not permitted in the facility without an adult/parent/legal guardian and must remain accompanied by that adult for the duration of their visit.
 
No one under the age of 13 is permitted in the fitness center. Children under the age of 13 are not permitted in the pool during lap swim time blocks. If a child under 13 has an adult/parent/guardian with them, they are welcome to use the basketball gymnasium during the appropriate open gym times and use the pool during family swim.

14Y reserves the right to suspend or revoke membership and/or program attendance privileges to clients whose behavior is deemed inappropriate or detrimental to the well-being of 14Y, its members, program participants, or staff. Boisterous behavior and/or profane language or gestures are prohibited on 14Y property. Vandalism of 14Y property or theft are subject to suspension and/or revocation of membership privileges.
 
Abusive treatment of members, program participants, and/or staff members shall not be tolerated under any condition. Overt or subtle forms of harassment (physical, verbal, or written) based on race, nation of origin/ethnicity, religion, color, gender, sexual orientation, age, ability/disability status, or membership in any other legally protected group shall not be tolerated and will be directly addressed.
 
Weapons or items deemed unsafe are not allowed inside 14Y.
 
Drug use, including marijuana, is not permitted on 14Y property. Alcohol use is strictly prohibited unless served by 14Y for an event. Smoking or vaping is not permitted inside 14Y at any time.
 
Solicitation or self-promotion of businesses or personal services is not permitted within 14Y.
 
Disregard for safety rules and regulations, or for the safety of another person(s) will not be tolerated and will be addressed immediately.
 
No program participant, member, or visitor may occupy a program space at 14Y outside of program hours or without the supervision of a staff member unless they have been granted explicit permission in writing.
 
14Y uses surveillance footage to ensure the safety of our building, staff, and members. For privacy reasons, we are not able to share footage with individual members of the public. Security footage can be released in response to a valid subpoena or court order, or upon formal request from an insurance provider in connection with a verified claim. All qualifying requests must be submitted in writing and are subject to verification and review prior to release.
 
All staff, members, guests, and visitors must sign in when entering the building for the safety of our community. Misrepresenting your identity or intended destination is in direct violation of our code of conduct. All members and guests must exit 14Y via the main lobby on the 1st floor. All other doors are for emergency use only.
 
14Y aspires to create an environment where staff, members, and guests feel safe to speak about incidents of harassment, and 14Y aims to protect those community members who speak out.
 
Should anyone, at any time, have due concern for the conduct of a staff member or patron, contact the Senior Director of Member Services, Gabriela Cordova at GCordova@14streety.org.

14Y is not responsible for lost personal belongings, including but not limited to strollers, coats, jackets, or any other personal items. If you are missing something, check our Lost and Found.
 
E-bikes, and e-scooters of any kind are not permitted inside 14Y at any time.
 
Large containers, including bags, suitcases, or carts, are not permitted.

Stroller parking space is very limited. Fire safety requires all strollers be fully folded and parked in the designated stroller parking area, not in the pathway. No strollers are permitted in the elevator. Plan accordingly. 14Y assumes no responsibility for lost, stolen, or damaged strollers.

Locker rentals of small and medium-sized lockers are available for members only on a calendar-year basis. We have lockers that are labeled for day-use only. Rentals are January-December, are non-refundable and will be prorated based on the date of rental. Day-use lockers may not be used for overnight storage. Both non-rented and day-use lockers are periodically clipped during the year. 14Y is not responsible for belongings left overnight in day-use lockers. At the renewal period each year, rented lockers that are not renewed will be clipped and belongings will be discarded. 14Y is not responsible for the safety of these items if subject to clipping at the end of the year.
 
Locker Rentals & Use
Small and medium lockers are available for member rental on a calendar-year basis (January–December). Rentals may be purchased at the service desk. All rentals are non-refundable and may be prorated based on the date of purchase. Designated day-use lockers are available but may not be used for overnight storage. Day-use lockers are cleared regularly, and contents will be discarded. Do not leave wet clothes, perishables, or soiled items in lockers.
 
Items left in day-use lockers overnight are the responsibility of the owner, and 14Y is not responsible for their safety. At the end of the calendar year, any non-renewed rented lockers will be cleared and contents discarded.

In consideration of the health and wellness of all of our members, and because food is served at many of our programs, our policy is to welcome licensed and trained working service animals only. We cannot accommodate any pets or comfort animals, and there are no exceptions.

The 14Y or its agents may record and/or photograph programs and use such images for publicity at their discretion. Your attendance and/or participation is deemed your consent to appear in such programs, photographs, recordings, print, website, and social media without compensation or notification.

We reaffirm that, as we curate our programming going forward, we will continue to welcome a broad range of viewpoints to our platform, including welcoming people who are critical of Israel, as long as they have not and do not actively call for the destruction of the State of Israel or question its legitimacy or right to exist.

We reaffirm that, as we curate our programming going forward, we will continue to work to avoid giving a platform to hate speech of any kind, including, but not limited to, misogyny, transphobia, homophobia, racism, Islamophobia, and antisemitism.

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